APPEAL'S PROCEDURE POLICY
1. NAME OF THE SCHOOL
The name of the school where this policy shall apply is Gondolikhethwa Christian School.
2. PREAMBLE
2.1. Short Title And Commencement Date
This policy shall be referred to as Gondolikhethwa Christian School's Appeal's procedure. The date of application will be 01 June 2005.
2.2. Policy And Legal Framework
Appeals at Gondolikhethwa are guided by the following: South African Schools Act, 1996 (Act No. 84 of 1996) APCE Constitution Relevant policies
Gondolikhethwa Christian School's constitution.
2.3. Scope Of Application
This policy applies to the following stakeholders:
2.3.1. Gondolikhethwa Christian school's teaching staff
2.3.2. Gondolikhethwa Christian school's support staff
2.3.3. Gondolikhethwa Christian school's governing council
2.3.4. Parents or guardians who have learners attending this school
2.3.5. Learners/ students attending this school.
2.4. Definitions
2.4.1. Appeal: means a formal request for a decision to be changed or a serious and urgent request.
2.4.2. Stakeholders: means people who have an interest in school's activities.
2.4.3. APCE: refers to the Association for the Promotion of Christian Education.
2.5. Introduction
This policy has been necessitated by the fact that every human being is fallable, therefore the school found it proper to create a platform on which parents, guardians and students would raise their grievances or dissatisfaction with regard to the service which the school provides. The absence of policy made it difficult for the parents/guardians and students to approach the school. The few who did approach the school did so unprocedurally; hence the drafting of this policy.
2.6. Objectives of this Policy
The following are the objectives of this policy:
2.6.1. to give a listening ear to the needs of the stakeholders
2.6.2. to lay down procedures to be followed when making an appeal
2.6.3. to encourage stakeholders to contact the school when they are not satisfied with the service they receive
2.6.4. to give stakeholders the freedom of expression with regard to the service they get from the school
2.6.5. to make the school aware of the mistakes that are committed when providing service
2.6.6. to provide the school an opportunity of addressing problems identified by the clients or stakeholders.
3. TYPES OF APPEALS AND PROCEDURES TO BE FOLLOWED
3.1. Quality of Teaching
3.1.1. If parents / guardians and students are not satisfied with the quality of teaching we
offer, they have to make the school aware.
3.1.2. Procedure to be followed: The affected client has to do the following regarding
dissatisfaction with the quality of teaching:
3.1.2.1. the concerned person has to write a letter to the affected teacher to explain the
nature of the problem.
3.1.2.2. if the problem cannot be resolved between the two, the sectional head should
be contacted.
3.1.2.3. if the sectional head fails to resolve the problem; the problem should be
referred to the principal.
3.1.2.4. if the principal fails to resolve the problem, it will be referred to the School Management Team (SMT).
3.1.2.5.if the SMT fails to resolve the problem it will be referred to the School Governing Council.
3.2. Appeal's Regarding the Report Card of a Learner
3.2.1. if parents/ guardians and learners are not satisfied with the report card they have to make the school aware.
3.2.2. procedures to be followed when making an appeal: If the parent/guardian or a learner is not in agreement with the results reflected in the report card, the following should be done:
3.2.2.1. the affected parent/guardian or a learner should contact the school in order to explain or express his/her dissatisfaction with the results
3.2.2.2. the parent/ guardian or a learner may apply for remarking
3.2.2.3. the parent/guardian or a learner may apply for rechecking of the scripts.
3.3. Appeal's regarding unsatisfactory support given to the learner
3.3.1. If parents/ guardians notice that the learner is not performing well due to the insufficient support given to the learner by the teachers, the concerned parent/ guardian have to notify the school.
3.3.2. Procedures to be followed when making an appeal. The concerned parent/ guardian should do the following:
3.3.2.1. Contact the class teacher
3.3.2.2. Contact the subject teacher if the problem affects one subject
3.3.2.3. The sectional head should be contacted if the subject teacher or class teacher fails to resolve the problem
3.3.2.4. The principal should be contacted if the sectional head fails to resolve the problem
3.3.2.5. The problem should be referred to the School Management Team if the principal fails to resolve the problem.
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